The link is to the current pricing structure which is $20 higher than was I was supposed to be billed. She then closes the ticket and I receive a survey email. I receive a reply that they are having issues charging cards and she has granted me 14 free days and to use this new link link. So I reply to my ticket email and state the issues. The system would give me errors ranging from "invalid card number" to "you cannot have a second free trial in a single billing cycle". I waited and now I could not add a card to the system no matter what I did. I was told to wait 24 hours before trying anything. The customer service agent gets back to me and says she has reset my account as she noticed an issue in the system. I contacted customer service with the issue and asked for help.
I figured it must be an expired card, went onto the site and could not find a way to recharge the bill. My yearly pass was to be renewed but I received an email stating that the charge didn't go through.
This time, it was about money so I'm more than a little annoyed. The last time was over a year ago when I asked a simple question about gift passes (never use them and was curious about how they were being offered) and received this nasty response from the agent. This isn't the first time I had a problem with their customer service.
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